PRIVACY POLICY
Introduction
Rent Gold Coast Pty Ltd and Manage My BnB (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.
As a technology-driven real estate, property management and short-term accommodation business, we utilise cloud-based software, owner portals, trust accounting systems, customer relationship management (CRM) systems, automation tools, artificial intelligence (AI), booking platforms and digital marketing technologies to provide efficient and professional services.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
Information We Collect
We may collect personal information including:
● Full name
● Residential and postal address
● Email address
● Telephone number
● Date of birth
● Driver licence, passport and identification documents
● Financial information including bank account details
● Employment and income information
● Rental history and references
● Property ownership information
● Trust and company information
● Emergency contact details
● Guest booking information
● Vehicle registration details where required
● Images, photographs and video content
● Website usage data and digital interaction data
We may also collect metadata and behavioural information from website visits, online forms, email engagement, social media interactions and automated communication systems.
How We Collect Information
We collect information directly from you
● Website enquiries
● Phone calls
● SMS messages
● Emails
● Property inspections
● Tenancy applications
● Property sales enquiries
● Property management agreements
● Guest bookings
Through Third Parties
Including:
● Real estate portals
● Airbnb, Booking.com, Stayz and other booking platforms
● Referees
● Employers
● Credit reporting agencies
● Solicitors and conveyancers
● Financial institutions
● Government agencies
● Identity verification providers
Use of Technology, Automation & AI
To improve service delivery and operational efficiency, we may use:
● Cloud-based CRM systems
● Property management software
● Automated workflows and integrations
● AI tools for communication drafting, data analysis and marketing
● Dynamic pricing software
● Digital advertising platforms
● Website analytics tools
AI systems assist our operations but do not replace human oversight for tenancy approvals, contracts, compliance decisions or legal matters.
Why We Collect Your Information
We collect and use personal information to:
● Conduct residential and commercial property sales
● Conduct property appraisals and market assessments
● Manage residential rental properties
● Manage holiday accommodation and short-term rentals
● Assist buyers, sellers, landlords and tenants
● Process tenancy applications
● Verify identity and ownership
● Conduct reference and due diligence checks
● Facilitate property transactions and settlements
● Communicate with vendors, purchasers, landlords, tenants and guests
● Arrange maintenance and repairs
● Process payments and owner disbursements
● Comply with trust accounting obligations
● Comply with Anti-Money Laundering and Counter-Terrorism Financing obligations
● Market and advertise properties
● Improve our services and customer experience
● Prevent fraud and unauthorised activity
● Comply with legal and regulatory obligations
If you do not provide required information, we may be unable to provide our services.
Anti-Money Laundering & Counter-Terrorism Financing Compliance
Rent Gold Coast Pty Ltd and Manage My BnB may collect, verify, use and retain personal information to comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), associated regulations and future legislative requirements applicable to the real estate industry.
We may request:
● Identification documents
● Proof of ownership documentation
● Residential address verification
● Company and trust documentation
● Beneficial ownership information
● Source of funds information
● Other information required by law
Information may be disclosed to regulators, government agencies, law enforcement bodies, reporting entities, professional advisers and identity verification providers where authorised or required by law.
Where required by law, we may be prohibited from informing individuals that information has been disclosed to authorities.
Disclosure of Personal Information
We may disclose information to:
● Vendors and property owners
● Purchasers and prospective purchasers
● Landlords and tenants
● Guests and booking parties
● Solicitors and conveyancers
● Mortgage brokers and financial institutions
● Building and pest inspectors
● Valuers and consultants
● Tradespeople and contractors
● Cleaning and linen providers
● Insurance providers
● Accountants and professional advisers
● Government authorities
● Real estate portals
● Booking platforms
● Software providers
● Marketing providers
Some providers may store data outside Australia. We take reasonable steps to ensure compliance with Australian privacy laws.
Direct Marketing
We may send:
● Property alerts
● Sales updates
● Market reports
● Rental availability notices
● Holiday accommodation promotions
● Business updates
You may opt out at any time.
Data Security
We implement reasonable safeguards including:
● Secure cloud-based systems
● Password protection
● Encryption where available
● Role-based access controls
● Two-factor authentication
● Secure disposal of records
No storage or transmission system is completely secure.
Access & Correction
You may request access to or correction of personal information we hold about you.
Requests should be made in writing.
Complaints
Complaints may be directed to us in writing.
If unresolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Queensland & New South Wales Operations
We operate across Queensland and may provide services relating to properties located in New South Wales.
Applicable legislation may include:
Queensland
● Property Occupations Act 2014 (Qld)
● Agents Financial Administration Act 2014 (Qld)
● Residential Tenancies and Rooming Accommodation Act 2008 (Qld)
New South Wales
● Property and Stock Agents Act 2002 (NSW)
● Property and Stock Agents Regulation 2022 (NSW)
● Privacy and Personal Information Protection Act 1998 (NSW)
Contact Details
Rent Gold Coast Pty Ltd | Manage My BnB
Burleigh Heads, Queensland Australia
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Website: [Insert Website Address]
WEBSITE TERMS & CONDITIONS
Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms and Conditions.
If you do not agree, you must not use this website.
Website Content
Information on this website is provided for general information purposes only.
We do not guarantee:
● Accuracy of property information
● Availability of properties
● Pricing accuracy
● Completeness of information
Property information may change without notice.
No Professional Advice
Information provided does not constitute:
● Legal advice
● Financial advice
● Tax advice
● Investment advice
Independent professional advice should be obtained.
Intellectual Property
All website content including:
● Logos
● Branding
● Marketing copy
● Images
● Videos
● Floorplans
● Designs
remain our property or are licensed for our use.
No content may be reproduced without written permission.
User Conduct
You agree not to:
● Use the website unlawfully
● Attempt to gain unauthorised access
● Interfere with website security
● Upload malicious software
● Misuse website content
Third Party Links
We are not responsible for third-party websites linked from this website.
Limitation of Liability
To the maximum extent permitted by law, we exclude liability arising from:
● Reliance on website content
● Website downtime
● Technical errors
● Third-party service interruptions
Nothing excludes rights under Australian Consumer Law.
WEBSITE DISCLAIMER
General Disclaimer
Information on this website is provided for general informational purposes only.
While reasonable care is taken to ensure accuracy, we make no guarantees regarding:
● Accuracy
● Reliability
● Completeness
● Suitability
Property Marketing Disclaimer
Property photographs, floorplans, descriptions, virtual staging, maps and marketing materials are indicative only.
Prospective purchasers, tenants and guests should conduct their own enquiries.
Short-Term Accommodation Disclaimer
Accommodation descriptions, amenities, facilities and availability are subject to change without notice.
Guests should confirm specific requirements prior to booking.
Limitation of Liability
To the extent permitted by law, we are not liable for any direct, indirect or consequential loss arising from reliance on information provided through our website, marketing materials or communications.
PRIVACY COLLECTION NOTICE
Tenancy Applications
By submitting a tenancy application, you consent to us collecting, using and disclosing your personal information to:
● Assess your application
● Verify identity
● Conduct reference checks
● Contact employers and referees
● Verify rental history
● Comply with legal obligations
Failure to provide information may affect your application.
Property Owners
By engaging our services, property owners consent to us collecting and using information required to:
● Manage the property
● Facilitate leasing or sales
● Process payments
● Comply with trust accounting obligations
● Meet regulatory requirements
Guests & Booking Parties
By making a booking or enquiry, guests consent to us collecting information required to:
● Process reservations
● Verify identity
● Communicate regarding bookings
● Arrange access and accommodation services
● Comply with legal obligations
LICENSING & REGULATORY DISCLOSURE
Rent Gold Coast Pty Ltd and Manage My BnB QLD operate in accordance with applicable legislation governing:
● Property sales
● Residential leasing
● Property management
● Short-term accommodation management
● Trust accounting
● Agency agreements
● Consumer protection
● Privacy obligations
● AML/CTF obligations
Where services are provided in Queensland, operations comply with Queensland legislation and regulatory requirements.
Where services are provided in New South Wales, operations are conducted in accordance with NSW Fair Trading requirements and applicable legislation.
This legal pack may be updated from time to time and the most current version will be published on our website.